To all AT&T customers having trouble reaching us

AT&T is currently experiencing problems when their customers call out to another carrier.

We have set up a temporary number to contact us.

That number is 870-412-4507.

This issue started this morning around 10am.

We urge any AT&T customer who cannot reach any of our customers to call in to AT&T support and report this problem


Spring Sun Outages

Its spring again and Community Communication will be experiencing the biannual sun outages caused by the earths position in relation to the sun.  This year there will be disruption of satellite signals from February 27 to March 9th.  These disruption will occur daily between 10 A.M and 5 P.M.

You can read more about this here. There is a much more detailed explanation here

Bounce, Laff and Escape

Coming around June 15th are three new networks on your Cable TV lineup!  Bounce, Laff and Escape networks.

Bounce TV is the first African American broadcast network, featuring a programming mix of theatrical motion pictures, sporting events, documentaries, specials, inspirational faith-based programs, off-network series, original programming and more. Bounce TV’s founders include Martin Luther King III and Ambassador Andrew Young.

Bounce will be on Channel 237 with a set top box after June 15,2017.  Or channel 12-2 without (you can watch it now on 12-2)


Laff with us on TV for sitcoms, movies and your ticket out of Snoozeville. Online or app, get the fave time-waster videos you crave. OMG, you’re welcome.  Laff is available now on channel 4-2 and after June 15, 2017 will be available on set top boxes channel 235.
Escape is an all-new television network with movies and series that are daring, sexy and anchored in stories of crime and mystery.  Escape can be found now on channel 16-2 and after June 15, 2017 on channel 245 with a set top box.
Brought to you by your local and reliable team at Community Communications Company!

One Terabyte Monthly Usage Allowance!!!

You need bandwidth and we deliver.  Community Communications is increasing the monthly usage allowance from 300GB to 1TB.    That’s a huge jump giving you and members of your household the headroom to stream and use internet on multiple devices without the worry of overages.  We have increased the overage fee to $15.00 for every 100GB over the 1TB usage allowance.


What does 1TB give you?

  • Up to 1 million photographs (average file size of 1MB)
  • 2000 5 minute HD videos (that’s a lot of YouTube)
  • Countless hours or music and video simultaneously in your home.  
  • Around 415 Netflix videos that are 90 minutes long(in HD).

Spread the word data has been unleashed!

From all of us at Community Communications, thank you for being a customer!


John Wilson

Director of Operations


How to Autoprogram your TV


If you have a digital or HDTV not connected to a cable box, it is important to auto program your TV to ensure you are viewing the digital/HD versions of the channels. You can also use your remote to channel up or down to reach the digital/HD channels. Or, you can directly input 31.1 or 31-1 on your remote to reach your desired channel.

You can download our new boxless lineup and more information about Digital TV sets here: boxless-letter

Exact details on how to auto program or auto tune digital TVs will vary from manufacturer to manufacturer and from model to model. These instructions are generalizations that are meant to describe the way most TVs accomplish this feature. For best results, refer to the owner- manual for the specific TV you are working with. Most TVs will take between 20-45 minutes to complete this function.

Using the TVs remote control, follow these general steps:

Step 1: Press the “Power” button to turn on the TV
Step 2: Press the “Menu” Button
Step 3: Select “Set-Up”
Step 4: Select “Antenna” then “Cable”
Step 5: Select “Auto Program/Auto Tune” then “OK”

What TV’s are Digital Cable-Ready?

What Televisions have Digital Cable-Ready (QAM) tuners? (compatible with CCC Cable’s new digital signals)

Due to the vast number of makes, models, manufacturers and date of production CCC Cable cannot provide a specific list of televisions or manufacturers that provide televisions with QAM tuners that would be compatible with CCC Cable’s digital signals but we have assembled some general information for your reference.

CCC Cable recommends consulting with a knowledgeable sales person who would be able to identify whether the television you are looking to purchase is equipped with a QAM tuner.  You may also review the manufacturers specifications for the television as that will help identify the type of tuner the television has.

The majority of the following manufacturers televisions come equipped with a QAM tuner:  Sharp, Sony, Polaroid, Toshiba, Emerson, Hitachi, LG, Samsung, Visio, Insignia and TCL.

The following are known to produce televisions that do not come equipped with a QAM tuner: Seiki, Element, Sceptre, HiSense, Proscan, RCA.

It is important to be cautious of the televisions that are priced very cheaply as manufacturers can save production expense by not equipping the television with a QAM tuner therefore allowing them to sell the television at a lower price.

It is important to note that these are just general guidelines and are not all inclusive.

If you already have a television with a digital tuner the best way to determine if you have a QAM tuner is to run the Auto Program or Re-Scan feature on the television.  When this is complete if you have all the CCC Cable digital channels from channels 72 through 81, then your television has a QAM tuner.  If you don’t have any channels or you have just a few channels, then your TV likely does not have a QAM tuner.

If you are uncertain about your digital cable ready TV, please call us at 870-367-7300.

Digital Transition FAQ’s

Here are some frequently asked questions regarding our digital cable transition.  If you have a question not answered on this list, please email us at


Q: Why do you need to do this?

A: We have been providing a  great product to our communities for several decades, improving on it as time goes on.   With Digital Cable, we are able to get more channels to you than ever before with an even better picture quality.  In the place of one analog channel, we can send out either 3 to 4 HD channels, up to 14 Standard Definition Digital channels, or another 40mbps bandwidth capacity for Internet service.

Going Digital is a much more efficient way to use the investment we have made over several decades into the over 300 miles of coaxial and fiber optic cables installed all over the region. The amplifiers and distribution equipment we are still getting excellent service out of can remain in service, rather than throwing it away for higher capacity equipment.


Q: Will my tried-and-true Tube TV set still work?

A: YES!  You will just need a converter from us to continue to view Basic programming. You can get one for free by calling us at 800-272-2191 or by stopping by our Monticello office to pick it up.


Q: I have an HDTV, but cannot see HD programming with it now.  It only is able to pick up the analog channels 2 through 71.  What is wrong?

A: There are a couple of possible reasons.  The most common is that a Digital Cable channel scan needs to be performed. Some models require this in a separate step from the Analog Cable scan.  The other reason could be that your HDTV does not have Digital Cable tuner built-in.  Brands such as RCA, and Phillips, Proscan and Westinghouse make most of their models with Digital Broadcast tuners, however they will be without Digital Cable tuners. Look closesly before making a purchase to make sure you are purchasing a TV with a Digital Cable tuner.


Q: I have an HDTV without a Digital Cable tuner built-in.  How can I receive my basic channels after the conversion?

A: You will need a converter from us to continue to see Basic programming. You can get one for free by calling us at 800-272-2191 or by stopping by our Monticello office to pick it up.


Q: What if I want to view my programming in HD on my HDTV that does not have a Digital Cable tuner built-in?

A: You will want to get our HD DVR.  They are only $9.95/month and will also include full DVR functionality. You can pause, record and rewind your shows, and you will have our Rovi iGuide interactive program guide.   For the money, they are a great value.


Q: Will I experience an interruption in my service?

A: This will be a complete replacement of the systems distributing our programming to you.  From about 11pm on August 30 until 6am August 31, you will experience interruptions in all of your channels throughout the night.  Some will return in their new format and channel location in minutes, others longer.  On the morning of August 31, perform a channel scan on your TV, and you will be all set.  On the weeks leading up to the transition, you may see some channels bounce off and on for a couple of minutes randomly as we re-arrange our headend and install equipment.


Q: Will my channels be on the same channel number as before?

A: We will  be moving every channel to new locations and is still being fine-tuned.  A channel lineup will be provided 2 weeks before the launch so that you will know where they will be located.  Also, we will provide this lineup on our website, on Facebook, in The Advance Monticellonian, and in The Eagle Democrat, and on channel 19 for you to view.


Q: I’m a local advertiser, what will this do to our ads?

A: Our local advertising partner, Alpine Advertising, is preparing to launch all ad insertion in HD at the same time we perform the conversion.  Not only will there NOT be an interruption in advertising, they will also be shown on our HD feeds.


Q: Am i going to get a bunch of duplicate channels (SD and HD Versions) like i do now?

A: Our design is unlike our previous headend design where you can easily miss an HD channel because you tuned to the SD or Analog version.  With the new design, we will be hiding the SD version from your HD TV set’s channel scan.  All your HDTV will see is the HD versions of the channels you are subscribed to.  If you have an SD TV or our SD converter, you will only see the SD version with your converter.  More good news is, if you have a DVR AND an SD Converter, the channel number will be the same on both boxes.

About Speedtests

We get questions and service requests quite often regarding internet speeds.  It’s a common complaint for every Internet Service Provider (ISP).  We at CCC want you to be assured that we are committed to giving you the best product for your money, backed by local people.  Our staff are constantly monitoring our outside bandwidth, our available bandwidth to your cable modems, and our overall system health.  When things are running tight in an area, we start working quickly to improve it.  In the last 2 years, we’ve nearly doubled the “nodes” in Monticello, and have increased our bandwidth to the public internet 3x.  Still yet, speed tests sometimes can throw our customers (and even us) off. We want to provide this information to help our customers learn how speed testing works, and how to get the most accurate speed test.


First and foremost: Speedtest websites/apps will never tell you 100% accurate speed information from your ISP. Just today, I tested by just clicking “Begin Test” on and got 9mbps on a 20mbps connection. Next test, I chose a link in Dallas and saw a 20mbps download test. Choose another link in Atlanta and you’ll see 5. “But wait, I pay for 20” you might say… And you are. You are getting a 20-meg connection from your modem to the public internet. No ISP will guarantee 20-megs to EVERY corner of the globe, through every hand-off in between and to every server on the web. They cannot control anything beyond their connection to their hand-off to the internet.

We have a speedtest server that will tell you how fast your speed is on the network we 100% control. If this is ever below 80% of your subscribed speed plugged into your modem, please let us know immediately so we can find the issue.  That server is at

Second, you’ll never see 100% of your speeds on a wifi connection using a smartphone. Wifi is a public radio frequency and for current routers off the shelf, there are only 3 usable “channels,” meaning that you will most likely get interference from other routers nearby, especially if you’re in an apartment or dense neighborhood.

Thirdly, a speed test will only show how fast the connection is between that server you are testing to and your computer. So, if there is another computer in the house surfing, or a TV on netflix, your speed will be only what’s left of the service being used.

The best way to test your speed is with a computer plugged into your cable modem with every other internet device in the home shut off. Your ISP, no matter how good they are, will only guarantee speeds to the back of the modem. And then test to multiple places on the speedtest sites. It still won’t be perfectly accurate, but it can most likely be within 80% of true speed.