One of our upstream Vendors will be performing maintenance and upgrades between 12:00 AM and 5:00 AM Wednesday November 30th. Cable modem customers may experience internet connectivity problems for the duration of this Outage. Fiber customers will be unaffected by this maintenance window.
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We are pleased to announce the following changes to your lineup coming January 2016. For more information about these channels, click on the channel name to be taken to that network’s website.
Our contract for AMC, WE, and IFC is expiring December 31 without reasonable renewal terms and rates from AMC Networks. While we are disappointed that our customers may lose programming they enjoy, we hope that the new channels we are adding to be more enjoyable by a broader variety of our customer base. For those looking to continue to follow their favorite series on AMC, they will continue to be available for download within days of airing from various streaming media outlets. We thank you for your loyalty to local business by choosing CCC Cable as your local TV service provider.
Bradley and Drew Counties (except Tillar):
- ION is being moved to Expanded Basic, channel 491
- RFD-TV is moving to Expanded Basic, channel 552
- TV One is coming to Expanded Basic, channel 493
- Pursuit TV is coming to Expanded Basic channel 551
- NASA TV is coming to Basic channel 297
- Crime and Investigation is coming to Digital Plus channel 604
- Military History is coming to Digital Plus channel 605
- Lifetime Real Women on Digital Plus channel 687
Tillar and Reed:
- FXX launchign on channel 36
AUTO PROGRAMMING DIGITAL TVs NOT CONNECTED TO A CABLE BOX
If you have a digital or HDTV not connected to a cable box, it is important to auto program your TV to ensure you are viewing the digital/HD versions of the channels. You can also use your remote to channel up or down to reach the digital/HD channels. Or, you can directly input 31.1 or 31-1 on your remote to reach your desired channel.
You can download our new boxless lineup and more information about Digital TV sets here: boxless-letter
Exact details on how to auto program or auto tune digital TVs will vary from manufacturer to manufacturer and from model to model. These instructions are generalizations that are meant to describe the way most TVs accomplish this feature. For best results, refer to the owner- manual for the specific TV you are working with. Most TVs will take between 20-45 minutes to complete this function.
Using the TVs remote control, follow these general steps:
Step 1: Press the “Power” button to turn on the TV
Step 2: Press the “Menu” Button
Step 3: Select “Set-Up”
Step 4: Select “Antenna” then “Cable”
Step 5: Select “Auto Program/Auto Tune” then “OK”
What Televisions have Digital Cable-Ready (QAM) tuners? (compatible with CCC Cable’s new digital signals)
Due to the vast number of makes, models, manufacturers and date of production CCC Cable cannot provide a specific list of televisions or manufacturers that provide televisions with QAM tuners that would be compatible with CCC Cable’s digital signals but we have assembled some general information for your reference.
CCC Cable recommends consulting with a knowledgeable sales person who would be able to identify whether the television you are looking to purchase is equipped with a QAM tuner. You may also review the manufacturers specifications for the television as that will help identify the type of tuner the television has.
The majority of the following manufacturers televisions come equipped with a QAM tuner: Sharp, Sony, Polaroid, Toshiba, Emerson, Hitachi, LG, Samsung, Visio, Insignia and TCL.
The following are known to produce televisions that do not come equipped with a QAM tuner: Seiki, Element, Sceptre, HiSense, Proscan, RCA.
It is important to be cautious of the televisions that are priced very cheaply as manufacturers can save production expense by not equipping the television with a QAM tuner therefore allowing them to sell the television at a lower price.
It is important to note that these are just general guidelines and are not all inclusive.
If you already have a television with a digital tuner the best way to determine if you have a QAM tuner is to run the Auto Program or Re-Scan feature on the television. When this is complete if you have all the CCC Cable digital channels from channels 72 through 81, then your television has a QAM tuner. If you don’t have any channels or you have just a few channels, then your TV likely does not have a QAM tuner.
If you are uncertain about your digital cable ready TV, please call us at 870-367-7300.
Here are some frequently asked questions regarding our digital cable transition. If you have a question not answered on this list, please email us at firstname.lastname@example.org
Q: Why do you need to do this?
A: We have been providing a great product to our communities for several decades, improving on it as time goes on. With Digital Cable, we are able to get more channels to you than ever before with an even better picture quality. In the place of one analog channel, we can send out either 3 to 4 HD channels, up to 14 Standard Definition Digital channels, or another 40mbps bandwidth capacity for Internet service.
Going Digital is a much more efficient way to use the investment we have made over several decades into the over 300 miles of coaxial and fiber optic cables installed all over the region. The amplifiers and distribution equipment we are still getting excellent service out of can remain in service, rather than throwing it away for higher capacity equipment.
Q: Will my tried-and-true Tube TV set still work?
A: YES! You will just need a converter from us to continue to view Basic programming. You can get one for free by calling us at 800-272-2191 or by stopping by our Monticello office to pick it up.
Q: I have an HDTV, but cannot see HD programming with it now. It only is able to pick up the analog channels 2 through 71. What is wrong?
A: There are a couple of possible reasons. The most common is that a Digital Cable channel scan needs to be performed. Some models require this in a separate step from the Analog Cable scan. The other reason could be that your HDTV does not have Digital Cable tuner built-in. Brands such as RCA, and Phillips, Proscan and Westinghouse make most of their models with Digital Broadcast tuners, however they will be without Digital Cable tuners. Look closesly before making a purchase to make sure you are purchasing a TV with a Digital Cable tuner.
Q: I have an HDTV without a Digital Cable tuner built-in. How can I receive my basic channels after the conversion?
A: You will need a converter from us to continue to see Basic programming. You can get one for free by calling us at 800-272-2191 or by stopping by our Monticello office to pick it up.
Q: What if I want to view my programming in HD on my HDTV that does not have a Digital Cable tuner built-in?
A: You will want to get our HD DVR. They are only $9.95/month and will also include full DVR functionality. You can pause, record and rewind your shows, and you will have our Rovi iGuide interactive program guide. For the money, they are a great value.
Q: Will I experience an interruption in my service?
A: This will be a complete replacement of the systems distributing our programming to you. From about 11pm on August 30 until 6am August 31, you will experience interruptions in all of your channels throughout the night. Some will return in their new format and channel location in minutes, others longer. On the morning of August 31, perform a channel scan on your TV, and you will be all set. On the weeks leading up to the transition, you may see some channels bounce off and on for a couple of minutes randomly as we re-arrange our headend and install equipment.
Q: Will my channels be on the same channel number as before?
A: We will be moving every channel to new locations and is still being fine-tuned. A channel lineup will be provided 2 weeks before the launch so that you will know where they will be located. Also, we will provide this lineup on our website, on Facebook, in The Advance Monticellonian, and in The Eagle Democrat, and on channel 19 for you to view.
Q: I’m a local advertiser, what will this do to our ads?
A: Our local advertising partner, Alpine Advertising, is preparing to launch all ad insertion in HD at the same time we perform the conversion. Not only will there NOT be an interruption in advertising, they will also be shown on our HD feeds.
Q: Am i going to get a bunch of duplicate channels (SD and HD Versions) like i do now?
A: Our design is unlike our previous headend design where you can easily miss an HD channel because you tuned to the SD or Analog version. With the new design, we will be hiding the SD version from your HD TV set’s channel scan. All your HDTV will see is the HD versions of the channels you are subscribed to. If you have an SD TV or our SD converter, you will only see the SD version with your converter. More good news is, if you have a DVR AND an SD Converter, the channel number will be the same on both boxes.
We get questions and service requests quite often regarding internet speeds. It’s a common complaint for every Internet Service Provider (ISP). We at CCC want you to be assured that we are committed to giving you the best product for your money, backed by local people. Our staff are constantly monitoring our outside bandwidth, our available bandwidth to your cable modems, and our overall system health. When things are running tight in an area, we start working quickly to improve it. In the last 2 years, we’ve nearly doubled the “nodes” in Monticello, and have increased our bandwidth to the public internet 3x. Still yet, speed tests sometimes can throw our customers (and even us) off. We want to provide this information to help our customers learn how speed testing works, and how to get the most accurate speed test.
First and foremost: Speedtest websites/apps will never tell you 100% accurate speed information from your ISP. Just today, I tested by just clicking “Begin Test” on Speedtest.net and got 9mbps on a 20mbps connection. Next test, I chose a link in Dallas and saw a 20mbps download test. Choose another link in Atlanta and you’ll see 5. “But wait, I pay for 20” you might say… And you are. You are getting a 20-meg connection from your modem to the public internet. No ISP will guarantee 20-megs to EVERY corner of the globe, through every hand-off in between and to every server on the web. They cannot control anything beyond their connection to their hand-off to the internet.
We have a speedtest server that will tell you how fast your speed is on the network we 100% control. If this is ever below 80% of your subscribed speed plugged into your modem, please let us know immediately so we can find the issue. That server is at http://speedtest.ccc-cable.com/speedtest.
Second, you’ll never see 100% of your speeds on a wifi connection using a smartphone. Wifi is a public radio frequency and for current routers off the shelf, there are only 3 usable “channels,” meaning that you will most likely get interference from other routers nearby, especially if you’re in an apartment or dense neighborhood.
Thirdly, a speed test will only show how fast the connection is between that server you are testing to and your computer. So, if there is another computer in the house surfing, or a TV on netflix, your speed will be only what’s left of the service being used.
The best way to test your speed is with a computer plugged into your cable modem with every other internet device in the home shut off. Your ISP, no matter how good they are, will only guarantee speeds to the back of the modem. And then test to multiple places on the speedtest sites. It still won’t be perfectly accurate, but it can most likely be within 80% of true speed.
– TJ Scott
Director Of Operations
Concerned about data overages from our new usage policy? Here are some frequently asked questions. As always, you can call us at 800-272-2191 and our staff will be happy to answer any questions you have as well as tell you how much you have used this month so far.
Q: Why are you implementing data limits?
A: Due to the increased data used by streaming video, torrents and the like, bandwidth costs and hardware to push that bandwidth to the end user have gone sky high. In order to keep our prices the same, we opted to implement a usage limit, and to set it to affect as few people as possible. We also believe this would help customers not waste bandwidth that they are not really using.
Q: Do your competitors have data limits?
A: Yes. Our latest study, we looked at every competitor we have. Because we want to give our customers more for their money, and really only make our customers more mindful of the bandwidth they are using, we made our data limits 15% higher than our highest competitor’s advertised data limit.
Q: How do I know how much data I’m using?
A: The easiest way as of right now is to call 800-272-2191, email email@example.com or facebook message us. Our customer care reps and management staff are happy to assist you with your usage information. You will also see your usage on each month’s bill. Some customers have routers that can tell them as well. Check with the manufacturer of your hardware to see if it can meter usage for you.
Q: Will I be able to check online how much data I’m using?
A: At this time, no. However we plan to start development on a page where you can do this sometime later this year.
Q: Will this affect me?
A: Most customers will never see a charge. We ran 6 months of studies, and found that on average, 40 out of 1800 internet customers go over 300GB on a given month. A few hours a day of streaming video, video games, heavy social media, email, web surfing is unlikely to cause you to go over on your usage. Different applications will function differently. What we recommend is that you monitor your usage for 3 months, and if you don’t go within 90% you have little to worry about unless you add something to your internet usage practices.
Q: How much will it cost me if I go over?
A: Overages are charged in 50GB increments at $10 per 50GB.
Q: What are some things I can do to make sure I dont’ go over?
A: 1) Secure your wifi. Make sure your family in your home are the only ones using your internet connection. 2) When you aren’t actively watching streaming programs on Neflix, Hulu, Youtube, etc., turn it off so those services aren’t streaming programs you aren’t watching. 3) Check your computers for viruses, and check them often. Viruses can use your computer to share and stream without your knowledge. 4) Turn off your computers when they aren’t being used so the background applications aren’t using data that you are unaware of.
Q: Where can I see a copy of the letter you sent regarding data usage limits?
A: Here is a PDF of the letter we sent in February to every internet customer: internet-data-limits
We hope this brief FAQ will help. We did not implement this to create undue hardship on our customers or even to make money off of data usage. This was simply to prevent us from needing to increase charges for our internet services due to excessive usage.
This week we activated two exciting services through our WatchTVEverywhere product. WatchESPN will allow you to get live sports events and programs from any ESPN Network you are subscribed to on your cable account. This now includes SEC Network! Watch your games while on the road and away from home.
Also today, August 28, Starz Play became available for any of our Starz/Encore subscribers.
For this you will need to activate your WatchTVEverywhere account. To find out how, visit www.ccc-cable.com/tvehelp and follow the instructions.
Both services will work with their respective Apps from the Apple store for iPhones, iPads and iPods, or Google Play for your Android devices.
If you need further help, feel free to give us a call at 1-800-272-2191 or email us at firstname.lastname@example.org
Just yet another reason why you can shop local and get it all!
CCC Cable announced today two new changes that have been made to better serve Basic Cable subscribers in Drew and Bradley counties:
1: KARK-4, the NBC station from Little Rock, will replace KTVE10 from Monroe. It will continue on KTVE’s former channel location, 10 in Basic and 210 or 10-1 in High Definition. CCC subscribers have been requesting KARK for many years, however signal interference from of a station in Mississippi has made it impossible to receive KARK over the air at the Monticello, AR headend facility.
2: Major mprovements to broadcast station signal have been made.
Today, CCC cable announced a partnership with The Media Gateway of Little Rock, to receive the The “Big 4” broadcast stations, KATV-ABC, KTHV-CBS, KARK-NBC and KLRT-FOX, through a fiber optic connection. This eliminates the interference issues affect the over the air digital broadcast stations and brings a much more reliable product to cable customers and will continue to operate during thunderstorms.
Since 1972, broadcast stations have been primarily received to cable headends over the air using towers and commercial receivers. CCC Cable has invested hundreds of thousands of dollars over the years erecting a 350’ tower and upgrading antennas to receive the best possible signal from the Little Rock TV stations. Even still, because of the 120 mile distance, the analog broadcast stations were subject to interference by other distant stations, atmospheric conditions, and electrical interference. In 2009, the FCC mandated all broadcast stations ceased analog broadcast, and begin broadcasting in digital. When this happened, KARK of Little Rock and WABG of Greenville, MS were both assigned the same UHF channel to broadcast on, causing KARK4 to go dark for much of Southeast Arkansas.
Even with the better picture that came with digital, the same interference issues that plagued analog broadcast were worsened in the digital format, resulting in channels being unviewable when affected. CCC Cable, in an effort to make broadcast more reliable entered an agreement with Echostar to bring broadcast stations through their commercial satellite services. Unfortunately, as those who subscribe to satellite services such as DirecTV and Dish network regularly experience, satellite technology is affected by rain fade and heavy clouds.
CCC Cable is proud to be a local provider of Cable TV, Internet and telephone service for residential and business customers. CCC’s Customer Service can be reached at 800-272-2191 should you have any questions regarding these changes. An updated lineup can be viewed at www.ccc-cable.net.